Frequently Asked Questions
Everything you need to know about ordering from The Varsity.
How do you ensure the freshness of my food order during shipping?
We use specialized insulated packaging and food-grade cooling packs to maintain optimal temperatures. All orders are shipped via expedited delivery to ensure your items arrive as fresh as the day they were prepared.
What is your policy on returns and refunds for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.
Do you provide nutritional information and allergen warnings?
Yes, a full list of ingredients and common allergens (such as nuts, dairy, and gluten) is available on each product page. We recommend reviewing these details carefully if you have specific dietary restrictions.
Where do you ship, and how long does delivery take?
We currently ship nationwide. Orders are typically processed within 1-2 business days, and shipping usually takes 24 to 48 hours depending on your proximity to our distribution center.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I modify or cancel my order after it has been placed?
To ensure timely delivery of fresh goods, we begin processing orders immediately. You may cancel or modify your order within 2 hours of placement; after that, we are unable to make changes as the preparation process has begun.